At the Airport

Aiming for for Customer success

Travel & Hospitality CRM platfroms from Salesforce, Microsoft and other third party partners

Compass

Transforming the experince for New Age Travel

 

New breeds of travellers with heightened expectations are poised to disrupt the future of travel. To succeed, brands will need to offer seamless experiences, tailored to individual travellers before, during, and after the trip itself. Learn how to inspire more bookings; provide smarter, more personalised support; and build loyalty with travellers to keep them coming back.

Here's how it works.

These solutions elevates the entire travel experience by letting you deliver personalised trips, provide relevant recommendations based on location and preferences, and deliver engaging content to the travel community through a world-class apps. Whether you run a Hotel, a travel agency or a tour operations, customer service is everything in your business. 

Your business operates 24/7/365, whether it’s taking online bookings or taking care of travellers needs. Salesforce & Microsoft can keep your operations running smoothly and securely around the clock. Everthing's on the cloud, so that you spend less time dealing with IT issues, updates & backups, and more time for what your customers need.

Sales and marketing components can work together to help you better understand a customer’s needs and address those needs through the right channels. 

  • Connecting with buyers at the right time and through their preferred channels.

  • Determining what types of messages to send to customers and when to deliver them.

  • Prioritising and nurturing the right leads to sales.

Your customers trust you with their personal information like payment details, so ensure their data remains encripted and safe at all times. 

In tourism, you usually only get one chance to make a great impression. Make sure everything always runs smoothly and securely from booking to well after check-out. Build long term customer relations using Phone, Chat, Email and social platforms.

360-degree overview to personalise enagements

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Create a Single View of Your Customer: During the trip planning phase, Salesforce lets you pull data from online behaviour to build customer profiles based on their interests, lifestyles, and preferences.

With a single customer view, you can create 1-to-1 marketing journeys to inspire their next trip.

Deliver More Personalised Offers
Increase engagement with personalised offers that reflect customer passions, sent at the right time, through their preferred channels, on any device.