We build outsourced teams in Australia and India to reduce your cost of operations through a process driven approach
Global standards using Global delivery model
Customer Service helpdesk
Reservations, Claims, Refunds
Chat & Email support
24 X7 X 365
Web content loading
Travel inventory managment
Content writing, proofreading
Data entry & Content Management
Software & ICT Management
Desktop & cloud management
Software & product support
Networking & Secutiry support
Reducing your cost of operations using the Global delivery model
Covering across timezones and geographies
24 X 7 X 365
Our local & offshore centres allow you to pick and choose the best people for your project.
No Lockin conditions.
We sign contracts in your local territory and follow IP & Data laws.
Our onsite managers connect with you directly to bridge cultutal and communication efficiency
CMM Level 4 process driven systems
ISO 9001 Quality assurance
Our State of the Art cloud based infrastructure is used by clients by top Fourtune 500 companies
We focus on domain experitise
Adding value through
24 X 7 booking & Inventory management
Tools & Technology partners
Superior customer service with low cost, easy-to-use omnichannel cloudbased contact center
Telephony and Omnichannel: High quality audio, Inbound/Outbound communication, Predective dialer & answering detection, Web & mobile chat, Rules engine
Agent application & customer managment: Control pannel, Skill based routing, Unified customer profiling.
Machine learning & AI: Caller authentication and fraud risk detection, Real-time speech and sentiment analysis, Call summarization,Data redaction.
Adminstration & Reporting: Call recording, Real-time and historical analytics
Intergation: Salesforce Service Cloud Voice powered by Amazon Connect, CRM and partner API integrations
Building, operating your setup and transfering ownership on a mutally agreed timeframe
Build Operate Transfer
Ideal for routine buisness processes, to be exectuted through commited Quality & performance SLAs
Our clients play an active role in taliloring the process and molding it according to their business model
We invest capital and resources in return for an outcome based cost model