Image by Charanjeet Dhiman
Image by Luke Chesser

We build outsourced teams in Australia and India to reduce your cost of operations through a process driven approach

Global standards using Global delivery model

Our Services

Call Center Headset

Customer Service helpdesk 
Reservations, Claims, Refunds
Helpdesk services
Chat & Email support

24 X7 X 365

Call Centre

Accounting Documents

Web content loading

Travel inventory managment

Contract loading

Supplier management

Content writing, proofreading

Data entry & Content Management

Servers

Software updates
Software & ICT Management
Desktop & cloud management
Software & product support
Networking & Secutiry support

Technology support

Reducing your cost of operations using the Global delivery model

Reduced cost

Covering across timezones and geographies

24 X 7 X 365

Our local & offshore centres allow you to pick and choose the best people for your project. 

Skill availability 

No Lockin conditions.

We sign contracts in your local territory and follow IP & Data laws.

Agreements

Our onsite managers connect with you directly to bridge cultutal and communication efficiency 

Cultural profeciency

CMM Level 4 process driven systems

ISO 9001 Quality assurance

Process driven

Our State of the Art cloud based infrastructure is used by clients by top Fourtune 500 companies  

Ready infrastructure 

1000+ projects, 

100+ clients

We focus on domain experitise

Trusted partners

Adding value through

Hotel Key

500,000+ Hotels 

24 X 7 booking & Inventory management

Tools & Technology partners

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Superior customer service with low cost, easy-to-use omnichannel cloudbased  contact center

Telephony and Omnichannel: High quality audio, Inbound/Outbound communication, Predective dialer & answering detection, Web & mobile chat, Rules engine 
Agent application & customer managment: Control pannel, Skill based routing, Unified customer profiling.    
Machine learning & AI: 
Caller authentication and fraud risk detection, Real-time speech and sentiment analysis, Call summarization,Data redaction. 
Adminstration & Reporting: Call recording, Real-time and historical analytics
Intergation: Salesforce Service Cloud Voice powered by Amazon Connect, CRM and partner API integrations

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Engagement models

Building, operating your setup and transfering ownership on a mutally agreed timeframe 

Build Operate Transfer

Ideal for routine buisness processes,  to be exectuted through commited Quality & performance SLAs

Traditional Ousourcing

Our clients play an active role in taliloring the process and molding it according to their business model

Co-managed outsourcing

We invest capital and resources in return for an outcome based cost model

Joint venture

Image by Andrew Neel

Seeking co-workers who wish to be
Appreciated
Respected & listened to
Promoted

Involved in decisions
Mentored
and Challenged

Working From Home

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Coworkers Talking on Video Conference

easy to use collaboration & AI tools

\\ work, play and socialise