We build outsourced teams in Australia and India to reduce your cost of operations through a process driven approach
Global standards using Global delivery model
Our Services
Customer Service helpdesk
Reservations, Claims, Refunds
Helpdesk services
Chat & Email support
​24 X7 X 365
Call Centre
Web content loading
Travel inventory managment
Contract loading
Supplier management
Content writing, proofreading
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Data entry & Content Management
Software updates
Software & ICT Management
Desktop & cloud management
Software & product support
Networking & Secutiry support
Technology support
Reducing your cost of operations using the Global delivery model
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Reduced cost
Covering across timezones and geographies
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24 X 7 X 365
Our local & offshore centres allow you to pick and choose the best people for your project.
Skill availability
No Lockin conditions.
We sign contracts in your local territory and follow IP & Data laws.
Agreements
Our onsite managers connect with you directly to bridge cultutal and communication efficiency
Cultural profeciency
CMM Level 4 process driven systems
ISO 9001 Quality assurance
Process driven
Our State of the Art cloud based infrastructure is used by clients by top Fourtune 500 companies
Ready infrastructure
1000+ projects,
100+ clients
We focus on domain experitise
Trusted partners
Adding value through
500,000+ Hotels
24 X 7 booking & Inventory management
Tools & Technology partners
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Superior customer service with low cost, easy-to-use omnichannel cloudbased contact center
Telephony and Omnichannel: High quality audio, Inbound/Outbound communication, Predective dialer & answering detection, Web & mobile chat, Rules engine
Agent application & customer managment: Control pannel, Skill based routing, Unified customer profiling.
Machine learning & AI: Caller authentication and fraud risk detection, Real-time speech and sentiment analysis, Call summarization,Data redaction.
Adminstration & Reporting: Call recording, Real-time and historical analytics
Intergation: Salesforce Service Cloud Voice powered by Amazon Connect, CRM and partner API integrations
Engagement models
Building, operating your setup and transfering ownership on a mutally agreed timeframe
Build Operate Transfer
Ideal for routine buisness processes, to be exectuted through commited Quality & performance SLAs
Traditional Ousourcing
Our clients play an active role in taliloring the process and molding it according to their business model
Co-managed outsourcing
We invest capital and resources in return for an outcome based cost model
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Joint venture
Working From Home
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